Platform Transparency

Last updated: March 27, 2026.

This page explains how Navigate Croatia approaches listing moderation, public visibility, recommended catalog ordering, and owner complaints. Its purpose is to provide a clear and practical overview of how the platform operates alongside the Terms of Use, Privacy Policy, and other legal documents.

1. When a listing can become publicly visible

Only listings that are approved and set to visible appear in the public catalog. Simply submitting a listing for review does not mean it will automatically be published. Before public publication, we may review the basic completeness of the listing, its photos, description, pricing, owner profile contact details, and the overall reliability of the content.

2. What we expect from owner listings

The owner is responsible for the accuracy, currency, and lawfulness of the listing. This includes the right to list the vessel, the right to use the submitted photos and text, the accuracy of pricing and specifications, the lawfulness of the charter offer, and the accuracy of the owner profile contact details that may be displayed through the “Show contact details” flow.

3. Main reasons for rejection, hiding, or removal

We may reject, hide, temporarily restrict, or remove a listing or account where we reasonably consider this necessary for platform security, catalog quality, or compliance. This may include, for example:

  • an incomplete or misleading listing description;
  • blurry, unclear, or insufficient photos;
  • inaccurate or outdated technical details, pricing, or contact information;
  • third-party personal or confidential data, photos of people, documents, or message screenshots without an appropriate legal basis;
  • suspicion of unauthorized publication, third-party rights infringement, or unlawful content;
  • spam, scraping, manipulative behavior, or a security risk;
  • conduct that materially undermines user trust or the integrity of the platform.

4. How recommended catalog ordering works

Navigate Croatia does not currently offer paid sponsored placement in the public catalog. Recommended ordering may take multiple signals into account, including approval status, visibility status, relevance to active filters, listing freshness, and certain trust or prominence signals. In the current implementation, recommended ordering first favors GPS-badged listings, then vessels from registered companies and sole trades recognized from owner data, and only after that more complete listings.

5. What a GPS badge means, and what it does not mean

A BeeGuard GPS badge means that the listing is marked as connected with GPS tracking within the current platform feature set. It does not guarantee uninterrupted connectivity, theft prevention, vessel seaworthiness, or the overall safety of any charter.

6. How owners receive an explanation

Where reasonably possible, we try to provide owners with a short and useful explanation of the reason for a decision. In practice, this may appear through a dashboard note attached to the listing, through the listing status itself, or through email communication connected with an approval or rejection outcome.

7. How to submit a complaint or request further clarification

If a listing was rejected, hidden, or restricted in error, contact can be made through the contact form. It is helpful to include the boat name, listing link or slug, a short explanation of why the decision should be reviewed, and any updated information or supporting materials. The target is to acknowledge receipt within 5 business days and provide a meaningful response usually within 15 business days, unless the case is more complex or requires additional verification.

8. Reporting unlawful or disputed content

If a listing, photo, or description is believed to violate the law or third-party rights, a notice can be sent through the contact form. It is helpful to include the listing link, the reason for the report, which rights or interests are affected, contact details, and a short explanation or supporting evidence. Such reports may lead to additional review, temporary hiding, or removal of content while the matter is assessed.